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A return to etiquette in the work place

October 15, 2010

Protocol and etiquette are necessary and not only factors in being a civilized member of the human race but it is good business.  It can be shocking how much the work place has changed in the past two to three decades once you really examine it.  We now have PDA’s, IPADS, IPODS, three different generations of workers, gyms in the building, more cubicles and fewer walls, fewer people doing more of the work, and so much more to consider.

Many people have no idea that their behavior has consequences both for their personal brand but also for the reputation of the businesses they represent.  Managers and business owners must be sure the people who represent their brand understand the rules of protocol and etiquette.

We have all witnessed people who don’t. This includes colleagues who blow a customer off, drink too much, tell an inappropriate joke or answer a cell phone in the midst of important meeting or presentation, reach across the table to eat out of your plate. The list of brand shattering behavior can go on forever about every imaginable situation.

Here is our list of brand busting business situations.

1.     Business Meeting Protocol– The person who steps on everyone as they speak, ask question that have already been addressed or is altercative in meetings.

2.     Executive Etiquette- The person who doesn’t know to let the Sr. Executive have the best seat at the table, hold the door, check on logistics when traveling, or where they should sit in the taxi when with their Sr Executive.

3.     Dining Etiquette- A salesperson licking the knife clean during an important dinner with a client, adding salt or other seasonings to an entree before tasting it, taking too long to order or being rude to the wait staff.

4.     International Protocol– The person who complains about the way “they do things here” and are unprepared at understanding titles and customs, no gifts and the wrong handshake.

5.     Techno Etiquette -The one who is texting while talking to you.  The person who uses abbreviations and has misspelled words throughout in a formal email, who is on their cell phone constantly while in the office or who keeps their IPOD on while on the elevator.

6.     Dress to Impress– The person who thinks that they are so smart that they do not have to put effort into how they look.

7.     Networking– The person that drinks too much, that only spends time with their associates, arrives late and leaves early, has a wimpy handshake and doesn’t know how to introduce themselves effectively.

Tell us your story and be eligible for a beautiful Protocol gift that we will raffle off for the “Best Business Etiquette Bust”.

Have you become too casual, too informal, and too much like a reality television show that leads employees to greet their bosses and customers with a Yo, what’s up.’ demeanor?  Try out one of our workshops Respond to this email with Business Bust Prevention for a 20% discount on any workshop or consultation scheduled in November.

2 Comments leave one →
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