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Protocol and Etiquette Resolutions in the New Decade: 10 for 2010

January 12, 2010

We are all a work in progress and this is the time of year to reflect on areas we want to focus on improving and enhancing. As you know by now, I am a list maker! Here is my list of the top ten ways to enhance your etiquette skills in 2010:

1. Put it down.
Whether it’s your mobile phone, IPOD or MP3 player, you don’t need to have it glued to your ear all the time. Put these things down when you’re interacting with other people. It shows that you’re really listening.
2. Make eye contact.

When paying for groceries, ordering your latte or greeting a neighbor, give them eye contact.  It demonstrates that they have your full attention.
3. Be considerate.
Add birthdays, anniversaries and other significant dates from 2009 to your 2010 calendar. A phone call, email or even a quick text lets people know you’re thinking about them on these special days. 
4. Remember names.
Practice this very important skill! Everybody’s favorite sound is the sound of their own name. It is a beautiful and endearing thing to be remembered.
5. Use kind words often.
Compliment easily, acknowledge people and show your appreciation as frequently as possible.
6. Apologize generously.
If you messed up, make up for it. We are all human and we all make mistakes. Don’t make it worse by not apologizing–and while you’re at it, do it with grace. 
7. Send note cards.
Get personalized stationary and stamps and keep them handy. Say “thank you” in writing  –not in e-mail. A handwritten card or note is still appreciated.
8. Never eat alone.
Invite friends, clients, associates and prospects out for a meal. Not for business necessarily, but primarily just to get to know them better. It’s so rare to get quality one-on-one time. Break bread together. Early breakfast is my favorite!
9. Take a course.
Sign up for a workshop. Get a new certification. Finally go for that MBA or wine tasting class. Stay sharp and add to your learning.


We have had a tremendous 2009, and have grown and learned so much about you our subscribers and clients and we are looking forward to the wonderful opportunities that lie ahead for all of us in 2010.  Thank you for subscribing to the Polished Professional, attending our webinars and workshops, and hiring Protocol Inc. as your Protocol and Etiquette experts.

Have a wonderful 2010 and we look forward to making this year better than ever!

One Comment leave one →
  1. February 5, 2010 9:49 AM

    Great tips, I especially like #1. In the techno age we often forget that it is rude to be doing a constant check of that technical devise. If I am speaking to someone who interrupts to take a non-urgent call I excuse myself from the conversation and move on to someone I can have a true conversation with.

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